Meet the Staff

Practice Manager

cindy Cindy La-Phan

Cindy has over 18 years of dental practice management experience. She prides herself in specializing with patient care first. She believes in building lifelong relationships with our patients and enjoys listening to patient stories. She had the pleasure of going on two dental mission to Cambodia with the KIDS foundation 03/2012 & 03/2015 providing dental treatment to children in areas with no access to dental care.

I am married with two amazing children that keep me on my toes. They inspire me to work at my best, no matter what it may be! During our free time, we enjoy traveling, camping, road trips and most of all eating out and trying new things!

Amanda RDA/Front Office Coordinator

AmandaI am a Registered Dental Assistant and front office coordinator. I began my career in 1997, in the Redding area, where I was born and raised. I’ve been working for Drs. Held and Lau since 2010. I enjoy the outdoors, spending time with my family and friends. I am fluent in American Sign Language.


Karen Mason – RDH

Karen graduated with a license in Dental Hygiene in 1988 from Diablo Valley College in Concord California. Karen has provided over 26 years of dental services with Dr. Johansen’s dental practice and we are delighted to have her as part of our Held & Lau Team. She enjoys assisting patients through education and compassion to return and maintain good oral health.

Her background includes a BA & MA in Ancient Theology & Metapsychology. Her passion includes traveling into different indigenous cultures experiencing and opening to their valued methods of inner connection.

Debbie Beidleman – RDH
Debbie has a B.S. degree in Dental Hygiene from University of New Mexico.
Deb has provided over 14 years of dental services with Dr. Johansen’s and 8 years with our Held & Lau Team. She enjoys hiking, skiing in her spare time as well as reading and crossword puzzles.

Erin Schlough – RDH

Erin joined Held and Lau as a dental hygienist in 2008. A graduate of Santa Clara University, she later earned her Dental Hygiene degree from Foothill College. Erin enjoys getting to know her patients and considers their health and comfort her primary goal. She provides preventative dental hygiene therapies and works with her patients to help them achieve and maintain healthy smiles.

The team atmosphere and shared goal of providing the best possible patient care is what she appreciates most about being part of Held and Lau.

In her free time she can be found spending time with family, listening to music, playing golf, skiing and rooting for the San Francisco Giants.

Cally Kwok – RDH

Cally was born and raised in Hong Kong. She came to the united state after finishing high school in Hong Kong. BS degree in Kinesiology at SFSU in 2000, then entered the dental hygiene program at UCSF and received her license in 2002. Cally has provided over 10 years of dental services with Dr. Johansen’s dental practice and we are delighted to have her as part of our Held & Lau Team

She enjoys biking, running, cooking and watching NBA games.

Catherine Ching – RDH

Catherine graduated from Foothill College with her AS in Dental Hygiene in 2013. Her philosophy of practice centers around gentle, thorough preventive dental hygiene care. Outside of work, she enjoys reading, participating in volunteer work, and cuddling with her French Bulldog.

Lauren Ibarra RDH

I am one of the lucky few that can truly say I enjoy going to work. I enjoy interacting with my patients and forming the relationships I have with them. I started 15 years ago in dentistry and am amazed at the advances in technology that have changed the way we are able to better treat our patients. I have been at Dr. Held and Lau s for 10 years now and look forward to a long career here with my ìDental Family.

Dental Assistants

Dental Assistants
Desiree Cardoza – RDA

Desiree was born and raised in San Francisco. She has been an RDA for
10 years, and also married for 10 years. She resides in the city with her husband and their adorable bunny rabbit.

Nancy Cunningham – RDA

I have been a dental assistant longer that I care to admit. I ve been working for Dr. Held and Lau since 2003, from the day they started their practice. I enjoy camping, fishing and hiking. My hobbies are gardening and quilting. Come and visit me here.

Shiela Ultra – RDA

Shiela has been a registered dental assistant since 1997. Shiela assisted Dr. Johansen’s dental practice for 6 years and we are delighted to have her as part of our Held & Lau Team.

Sheila’s hobbies include walking, doing Tai-Chi, watching movies.
Shiela also enjoys singing Karaoke and traveling with family and friends.