Meet the Staff
Cindy La-Phan Practice Manager
Cindy has over 18 years of dental practice management experience. She prides herself in specializing with patient care first. She believes in building lifelong relationships with our patients and enjoys listening to patient stories. She had the pleasure of going on two dental mission to Cambodia with the KIDS foundation 03/2012 & 03/2015 providing dental treatment to children in areas with no access to dental care.
I am married with two amazing children that keep me on my toes. They inspire me to work at my best, no matter what it may be! During our free time, we enjoy traveling, camping, road trips and most of all eating out and trying new things!
Molly Mouangsavanh-Front Office Coordinator/DA
Molly moved to Los Gatos from Chicago, IL and joined our office in February 2018. She is currently a student at West Valley College and planning on going into the science field. She enjoys trying new restaurants, going on road trips and taking her dog, Luna, to the beach/dog park.
Brittnie Caballero-Front Office Coordinator
Brittnie is a current botany major at Chabot College who has lived in the Bay Area her whole life. She’s passionate about customer service and in her free time, enjoys gardening and going on trips with her dog Hazel.
Amanda Overdeck-Front Office Coordinator/RDA
Amanda has over 20 years experience in the dental field as a Registered Dental Assistant and Front Office Coordinator, and enjoys helping patients in both capacities.
She lived in San Francisco from 2010-2017 where she worked for Dr’s Held and Lau until she moved to Michigan to help the Deaf Community using ASL. She has recently started working remotely as a Front Office Coordinator and is so glad to back with Team Held and Lau!
When she is not working she enjoys traveling and spending time with family and friends.
Erin joined Held and Lau as a dental hygienist in 2008. A graduate of Santa Clara University, she later earned her Dental Hygiene degree from Foothill College. Erin enjoys getting to know her patients and considers their health and comfort her primary goal. She provides preventative dental hygiene therapies and works with her patients to help them achieve and maintain healthy smiles.
The team atmosphere and shared goal of providing the best possible patient care is what she appreciates most about being part of Held and Lau.
In her free time she can be found spending time with family, listening to music, playing golf, skiing and rooting for the San Francisco Giants.
Cally Kwok – RDH
Cally was born and raised in Hong Kong. She came to the united state after finishing high school in Hong Kong. BS degree in Kinesiology at SFSU in 2000, then entered the dental hygiene program at UCSF and received her license in 2002. Cally has provided over 10 years of dental services with Dr. Johansen’s dental practice and we are delighted to have her as part of our Held & Lau Team
She enjoys biking, running, cooking and watching NBA games.
Catherine Ching – RDH
Catherine graduated from Foothill College with her AS in Dental Hygiene in 2013. Her philosophy of practice centers around gentle, thorough preventive dental hygiene care. Outside of work, she enjoys reading, participating in volunteer work, and cuddling with her French Bulldog.
Lauren Ibarra RDH
I am one of the lucky few that can truly say I enjoy going to work. I enjoy interacting with my patients and forming the relationships I have with them. I started 15 years ago in dentistry and am amazed at the advances in technology that have changed the way we are able to better treat our patients. I have been at Dr. Held and Lau s for 10 years now and look forward to a long career here with my ìDental Family.
Nancy Cunningham – RDA
I have been a dental assistant longer that I care to admit. I’ve been working for Dr. Held and Lau since 2003, from the day they started their practice. I enjoy camping, fishing and hiking. My hobbies are gardening and quilting. Come and visit me here.
Shiela Ultra – RDA
Shiela has been a registered dental assistant since 1997. Shiela assisted Dr. Johansen’s dental practice for 6 years and we are delighted to have her as part of our Held & Lau Team.
Sheila’s hobbies include walking, doing Tai-Chi, watching movies.
Shiela also enjoys singing Karaoke and traveling with family and friends.
Lourdes Nieto – RDA
The dental field has been my passion for a very long time. I have been an RDA since 2010 and love working chair-side with the doctors. I was born and raised in the Philippines and currently live in Hayward with my husband and two children. Some of my hobbies include watching movies, enjoying nature and its scenic views, and visiting Disneyland.
Amber Sermeno – RDA
Amber has been with Held and Lau since 2016 and enjoys working alongside our friendly staff and patients. When she’s not working, Amber loves spending time with friends, learning new languages, traveling, and enjoying the culinary and classical arts.